Privacy Policy
 
Updated: 07 November 2024
 
We care about your privacy online, so here is relevant information regarding privacy on our Website, www.gbt-clinic.ae as owned and operated by GBT Clinics by Dr Khalid Hannouneh LLC (“we”; “us”; or “our”) registered with the Department of Economy and Tourism under commercial license no. 1301956. Our goal is to safeguard the privacy of all our visitors and users; to explain who we are and how and why we collect, store, use, and share personal information; and to explain your rights in relation to your personal information. By using this Website, you agree to the following Privacy Policy. Please read this policy carefully before using this Website. This Policy applies to this Website, and any sites, mobile apps, social media accounts or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.
 
We only keep relevant information about our patients and interested clients to provide them with safe and appropriate dental care, as well as to inform them about our treatment procedures and services, particularly our Guided Biofilm Therapy (GBT) treatment.
 
Information we may collect from you
 
We collect a variety of information from you when you visit our Website or communicate with us through our website forms, telephone calls, emails, text messages, social media platforms, online chat, and other methods, make purchases, or interact with our advertising partners. By accepting this Privacy Policy, you specifically consent to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests.
 
The information we collect may include:
 
Personal Data: Personal Data is information that can be used to identify you specifically, including your name, emirates ID number, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown/home country. You consent to giving us this information by providing it to us voluntarily on our Website or any mobile application. You provide some of this information when you register with or make purchases from our Website. You may also provide this information by participating in various activities associated with our site, including interacting with any community features or providing user-generated content, contacting us with questions, or participating in any group or community activity. Your decision to disclose this data is entirely voluntary. 
 
Derivative Data: Derivative data is information that our servers automatically collect about you when you access our Website, such as your IP address, browser type, the dates and times that you access our Website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application or service. 
 
Financial Data: Financial data is data that is related to your payment method, such as credit card or bank transfer details. We do not collect financial data related to booking of appointments and payment for treatments via our Website and any related mobile apps. We use Fresha.com which is a separate platform that processes payments and manages transactions securely from its platform. Therefore any financial data shall be entered directly on the portal of Fresha.com our payment processor, and you should review this processor’s Privacy Policy to determine how they use, disclose, and protect your financial data. We will record confirmation that your payment has been completed and the date on which it has been made.
 
Social Networking Data: We may access personal information from social networking sites and apps, including but not limited to: Facebook, Instagram, LinkedIn, Twitter, YouTube, Pinterest, TikTok, Google or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information linked to those accounts. If you do not want us to access this information, please go to the specific social networking site and change your relevant privacy settings.
 
Mobile Device Data: If you use our Website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.
 
Other Data: On occasion, you may give us additional data by entering a contest or giveaway or to participate in a survey. You will be prompted for this information, and it will be clear that you are voluntarily offering this kind of information.
 
We use this information to fulfill and provide continuing care to our patients and for the purposes of booking your appointments and referrals, sending you reminders and recall appointments, particularly for your regular GBT treatments.
 
How we store information
 
Your personal information allows us to offer you certain products and services, including the use of our Website; to fulfill our obligations to you; to customize your interaction with our company and our Website; and to allow us to suggest other products and services we think might interest you. We store electronic and hard records securely and confidentially. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our Website).
 
 
Specifically, we may use the information and data described above to:
 
●      Create and administer your account
●      Deliver any services purchased by you to you
●      Correspond with you
●      Process payments or refunds via Fresha.com
●      Contact you about new offerings that we think you will be interested in
●      Interact with you via social media
●      Send you a newsletter or other updates about our company or Website
●      Deliver targeted advertising
●      Request feedback from you
●      Notify you of updates to our product and service offerings
●      Resolve disputes and troubleshoot any problems
●      Administer contests or giveaways
●      Generate a profile that is personalized to you, so that future interactions with our Website will be more personal
●      Compile anonymous statistical data for our own use or for a third party’s use
●      Assist law enforcement as necessary
●      Prevent fraudulent activity on our Website or mobile app
●      Analyze trends to improve our Website and offerings
 
Records that are no longer required are securely destroyed. Confidential and sensitive information is only seen by staff who need to see it, and our team is trained on our policies and procedures to keep patient information confidential.
 
Cookies
 
Like many Websites, this site uses cookies, pixels, and similar technologies to track particular aspects of you and other people who visit us. Cookies are tiny files that are downloaded to your computer or mobile device to track particular aspects of your activity online to help us learn certain things about our Website. This tracking is done to provide us with information on how people move about the site, what is of interest to them and what is not, how our marketing is performing, and incidental items such as what percentage of users access the site from a personal computer versus a mobile phone. You may block most cookies by adjusting your browser settings as well as responding to cookie-consent notices that may appear when you visit this site.
 
Our cookies do not store personal information (such as your name, mobile number, credit card number, or address). Cookies simply allow our website to retrieve information to improve your experience of our website and to track responses to our online marketing channels.
 
This site uses the following cookies:
 
Essential cookies: These are necessary for the website to function properly and cannot be disabled.
Functional cookies: These cookies improve the website's functionality and personalize the user experience.
Analytics cookies: These cookies track website usage to help improve performance and user experience.
Marketing cookies: These cookies are used to target advertising and measure the effectiveness of marketing campaigns.
 
Restrictions on Use by Minors
 
Our website, including all services and offerings, is not intended for individuals under the age of 18 or anyone considered a minor under the applicable laws of their jurisdiction. If you are under 18, you are prohibited from using this website, registering for an account, booking an appointment, accessing any features, participating in public or community discussions, or submitting personal information.
 
If we discover that we have collected personal information from a minor without verified parental consent, we will promptly delete that information. If you believe we may have received information from or about a minor under the age of 18, please contact us immediately at management@gbt-clinic.ae.
 
Payments Policy
 
When you make a purchase or engage in any financial transactions on our website, we transfer this process to our booking and payment partner, Fresha.com who may collect certain payment-related information to process your order. This may include your name, billing address, shipping address, email address, phone number, and payment method details (such as credit/debit card information or payment processor details). All payment transactions are securely processed through third-party payment service providers, and we do not store your full payment information on our servers.
 
Please refer to the terms and conditions and privacy policy of Fresha.com for further details. By submitting your payment details, you authorize us, via Fresha.com to charge the specified amount for the requested service or product.
 
We ensure that all payment transactions comply with applicable laws and use industry-standard encryption and security measures to protect your information. However, your use of third-party payment providers is subject to their respective privacy policies and terms.
 
We take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online.
 
If you have any questions or concerns about payment processing, please contact us at management@gbt-clinic.ae.
 
EEA/GDPR Users
 
This website is operated in the United Arab Emirates and the third parties with whom we might share your personal information as explained above are also located in the United Arab Emirates or other countries located outside the EU. If you are located in the EEA or elsewhere outside of the United Arab Emirates, please be aware that any information you provide will be transferred to the United Arab Emirates. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.
These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information, see “How to Contact Us” below or email us at management@gbt-clinic.ae. We will not otherwise transfer your personal data outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
If you are covered by the General Data Protection Regulation, you have several rights, including the rights to:

‍
●      Fair processing of information and transparency over how we use your personal information.
●      Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address.
●      Correcting any mistakes in your information which we hold.
●      Erasure of personal information concerning you in certain situations.
●      Receiving the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit that data to a third party in certain situations.
●      Objecting at any time to processing of personal information concerning you for direct marketing.
●      Objecting to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
●      Objecting in certain other situations to our continued processing of your personal information and restricting our processing of your personal information in certain circumstances.
 
You may also have the right to claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you would like to exercise any of those rights, please:

‍
●      Email, call, or write to us.
●      Provide us enough information to identify you (e.g., name, e-mail address, mailing address, username, billing details).
●      Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill).
●      Provide us with the information to which your request relates, including any account, order or reference numbers, if you have them.
 
Severability
 
If any part of this Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
 
Privacy Concerns, Contacting Us, Complaints
 
You can contact management@gbt-clinic.ae with any questions or requests about these policies or your personal data.
 
Why We Disclose Your Information
 
We are subject to the law like all other businesses operating in the United Arab Emirates. We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our Website, administration of your account, entering into contracts with you, communicating with you, booking appointments for services, delivering our services, identifying trends, protecting the security of our company and Website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.  
 
The following are specific reasons why we may share your information.
 
Third-Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, booking services (Fresha), hosting services, email delivery, and customer service.
 
By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.
 
To Protect our Company: We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.  
 
[Affiliates: We may share your personal information with our business affiliates who promote our product(s) or service(s) for a commission fee. We require our affiliates to honor this Privacy Policy. They are not allowed to spam you and must disclose they are an affiliate for us. If they do not do so, they are in violation of their affiliate terms and this Privacy Policy, and any violation of this nature should be reported to management@gbt-clinic.ae .
 
Advertisers: We may use third-party advertising companies to run and manage our ads and to produce ads that appear when you visit our Website or mobile app. These companies may use information about your visit to our Website and other Websites that are contained in web cookies to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of other advertisers or websites and you should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
 
SMS Marketing: We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications e.g. updates about your order including appointment and follow-up reminders, marketing offers, and transactional text including requests for reviews from us. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provide you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. Messages will be sent out by our partner Fresha.com.
 
Other Third Parties: We may share information with advertisers, our investors, or other third parties for the purpose of conducting general business analysis. If we do so, we will make reasonable efforts to inform you if required by law.
 
Sale or Bankruptcy: If our whole company or some of its assets are sold, merged, restructured or the company goes out of business or enters bankruptcy, your information may be an asset that is transferred to a third-party successor. Such a successor is not bound by this Privacy Policy and may have its own privacy terms.
 
Interaction with Others: If you interact with others on our Website or mobile app, such as participating in a group chat, group video, program, or online course or webinar, other users may have access to some of your data, including your name, image, likeness, profile picture, and your history of interaction with our Website, such as prior comments or posts. Your participation in any such interaction or recording is your consent to that recording and a release of all moral rights to the recording or interaction.
 
User-Generated Content: If you submit user-generated content including any comments, reviews, or posts online, that content may be viewed by others, and we may distribute that content outside the Website for any purpose.
 
External Links: Our Website may include links to other Websites not controlled by us. We do not regularly monitor the websites of third parties and are not responsible for any content on the sites or any damages you suffer by using these links. We are not bound by the privacy policies of any third-party website that you access by a link, and they are not bound by ours. We encourage you to read the policies of those third-party websites before interacting with them or making purchases as they may collect different information via different methods than us.
 
Other Purposes: We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

Law and Jurisdiction
 
This Privacy Policy is governed by and construed in accordance with laws of the United Arab Emirates. Any dispute arising out of or related to the information contained herein is subject to the courts of Dubai.
 
Legal Disclosures of Personal Information
 
We may process, store, and disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to 1) conform to the edicts of the law or comply with legal process served on us; 2) protect and defend our rights or property; or 3) act under exigent circumstances to protect the safety of the public or users of the site.
 
Privacy Policy Modifications and Updates
 
We may update and modify this Privacy Policy at any time. We will email you if we update this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of the Website and/or its services serves as your acceptance of these updated terms.
 
Contact Us
 
If you have any questions or complaints, or if you believe your privacy rights have been breached, please get in touch with us at management@gbt-clinic.ae.